kella 88's Privacy Policy

kella 88 places the highest importance on its users' privacy. This Privacy Policy explains what types of information we collect when you use kella 88's website and services, the purposes for which that information is used, and the steps we take to keep your information secure.

This policy supplements kella 88's Terms and Conditions, and together both documents form the legal framework governing our services. Continuing to use our platform means you agree to the terms of this Privacy Policy.

This policy applies across all devices — desktops, mobile browsers, and any services provided through the kella 88 app. If you disagree with any part of this policy, please stop using our services and contact us directly.

2.1 Registration and Account Information

When you open an account with kella 88, we collect the following information:

• Full name and date of birth
• Valid email address
• Mobile number (Bangladeshi number)
• User-set password (stored in encrypted form)
• Preferred language and currency preferences

2.2 Identity Verification Information

For account verification in accordance with applicable rules in Bangladesh, we may additionally collect:

• National ID (NID) or passport copy
• Proof of current address
• Payment method verification details (bKash, Nagad, Rocket, or bank account)

2.3 Transaction Information

During deposits and withdrawals, we record the transaction amount, date, method, and reference number. This information is essential for account security and resolving disputes.

2.4 Technical Information

When you use our platform, certain technical information is collected automatically:

• IP address and device type
• Browser type and operating system
• Date, time, and session duration of platform access
• Pages visited and links clicked

kella 88 uses collected information only for defined and legitimate purposes. No information is processed for irrelevant or excessive purposes.

3.1 Service Delivery and Operations

• Account creation, verification, and maintenance
• Deposit and withdrawal processing
• Awarding bonuses, promotions, and VIP rewards
• Managing gaming history and account balance

3.2 Security and Fraud Prevention

• Detecting suspicious logins or transactions
• Preventing multiple accounts or misuse
• Ensuring the technical security of the platform

3.3 Customer Support

Your account information is used to communicate with you via live chat and email support to resolve your complaints, questions, or issues.

3.4 Legal Obligations

Storing and using certain information may be mandatory to ensure compliance with applicable laws, regulatory requirements, or valid legal processes (such as court orders).

kella 88 takes industry-standard technical and organisational measures to protect your information. Our servers use SSL encryption technology, which prevents third-party access during data transmission.

4.1 Encryption and Security Technology

• All sensitive data is stored using AES-256 encryption
• Passwords are never stored directly — only encrypted hashes are kept
• All connections are secured via HTTPS (TLS 1.2 or above)
• Regular security audits and vulnerability assessments are conducted

4.2 Data Retention Period

All data is retained while your account is active. Even after an account is closed, we are required to retain certain information (transaction records, identity verification documents) for a set period to meet legal requirements. This period is generally five years.

4.3 Internal Access Controls

Only authorised staff may access your information for specific purposes. All access is logged and reviewed regularly.

kella 88 does not sell or rent your personal information to any third party. However, necessary information may be shared in the following limited circumstances:

5.1 Payment Processors

Transaction details (amount, account number) are shared with the relevant payment processor to complete transactions via bKash, Nagad, Rocket, or bank transfer. These organisations follow their own privacy policies and use the information solely to process the specific transaction.

5.2 Game Providers

Our platform integrates services from various game studios including Pragmatic Play, PG Soft, Evolution, JILI, and Spribe. Limited identification data (such as account ID) may be shared to manage game sessions, but personal identity information is not shared.

5.3 Legal Authorities

We may be required to provide information to authorities when required by a court order, a valid request from law enforcement, or applicable law.

kella 88's website uses cookies and similar technologies. These are small data files stored in your browser that improve the platform's functionality and user experience.

6.1 Types of Cookies

• Essential cookies: Necessary for maintaining login sessions and running the site's core functions.
• Functional cookies: Help remember your preferences (language, display settings).
• Analytics cookies: Help us understand usage patterns to improve the platform — they do not identify individuals.

6.2 Managing Cookies

You can delete existing cookies or block new ones at any time from your browser settings. However, disabling essential cookies may prevent login and payment services from working properly.

As a kella 88 user, you have the following rights regarding your own information:

7.1 Right to Access

You may request to know what information we hold about you. We will provide that information within 30 working days of receiving a written request.

7.2 Right to Correction

If any information stored in your account is incorrect or outdated, request a correction. You can update it directly from your profile after logging in, or through the support team.

7.3 Right to Erasure

After closing your account, once the mandatory retention period under applicable law has passed, you may request deletion of your information. However, if ongoing legal obligations exist, the request may not be possible to fulfil.

7.4 Right to Restrict Processing

In certain circumstances (for example, while a dispute about the accuracy of your data is ongoing), you may request that processing of your information be restricted.

To exercise any of these rights, contact us by email or live chat. Our support team is available in both Bangla and English, seven days a week, twenty-four hours a day.

All casino and betting activities on kella 88 are strictly for users aged 21 and above. We do not knowingly collect information from anyone under 21. Age verification is active at registration, and identity documents are used to confirm age during account verification.

If we have inadvertently collected information from a minor, we will close the account and delete the information as soon as this is confirmed. If a parent or guardian becomes aware of their child's account, please notify our support team immediately. To learn more about responsible gaming, read our Responsible Gaming page.

kella 88 may update this Privacy Policy from time to time. Changes may occur due to service improvements, the addition of new technology, or changes in legal requirements.

For any significant changes, we will:

• Update the "Last updated" date at the top of this page
• Send a notice of changes to your registered email address
• Display a notification on the platform where necessary

Continuing to use the platform after an updated policy is published will be taken as your agreement to the revised terms. To learn about the overall terms of our services, visit the About Us page.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. You can reach kella 88's privacy team through the following methods:

We generally aim to respond to any privacy-related request as quickly as possible. For general questions, you may also visit our FAQ page.